What is call forwarding and why does LovShield need it?

Conditional call forwarding sends only your unanswered, busy, or unreachable calls to LovShield, so we can screen unknown callers before they reach you. Calls you answer yourself are unaffected.

Does call forwarding cost extra with my carrier?

On most major Canadian carriers, conditional call forwarding is included in your existing plan at no extra charge. Check with your carrier if you're unsure.

Can I turn off call forwarding later?

Yes. Each carrier provides a deactivation code (typically ##004# on mobile). The directory below shows the exact code for your provider.

Will this affect 911 or emergency calls?

No. LovShield only handles incoming calls — the service has no ability to place or interfere with outgoing calls of any kind, including 911. On the mobile app, only inbound screening is used. On landlines, the LovShield device sits in passthrough so outgoing calls go directly to your phone line as normal, and the line falls back to standard service if LovShield is ever unavailable.

What about voicemail?

LovShield handles unanswered calls instead of your carrier voicemail. Screened callers can still leave a voice message that you'll see in your LovShield app or dashboard.

Forwarding setup, by carrier

Search your phone provider to find activation steps. We cover the Big Three, every major MVNO, regional carriers, VoIP, and landlines.

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My LovShield #: (optional — auto-fills codes)

Don't see your carrier?

The Canadian wireless market has dozens of small MVNOs — we're adding new ones all the time. Tell us what you use and we'll add it.

Contact support Read the FAQ

Tip: If your carrier isn't listed, the standard GSM mobile codes (**21*[YOUR-LOVSHIELD-NUMBER]# to activate, ##21# to deactivate) or landline codes (*72 / *73) work on virtually every Canadian carrier.