Tech Support Explained

Tech support scams happen when someone pretends to be from a trusted company, like Microsoft or Apple, and says there’s a problem with your computer or phone. They might call you, send an email, or even show a pop-up on your screen claiming your device has a virus or is hacked. 

Their goal is to scare you into paying for fake repairs or giving them remote access to your device, which lets them steal your personal information, like bank details or passwords.

For example, you might get a call from someone saying they’ve detected a virus on your computer and need you to pay $200 to fix it. Or a pop-up might freeze your screen, urging you to call a number for help. Once you do, they may ask to control your computer or trick you into buying useless software. Seniors are often targeted because scammers think they might be less tech-savvy or more worried about their devices.

Tips to Identify Tech Support Scams

Be Wary of Unsolicited Calls: Real tech companies like Microsoft or Apple won’t call you out of the blue about a virus. If someone calls claiming to be tech support, hang up.

Don’t Trust Pop-Ups: Pop-up warnings about viruses are almost always fake. Close your browser or restart your computer instead of calling the number shown.

Never Give Remote Access: Don’t let anyone you don’t know control your computer. Scammers can install harmful software or steal your data.

Check for Official Contact Info: If you’re worried about your device, contact the company directly using a number from their official website or your device manual.

Look for Poor Grammar or Odd Names: Scam messages often have typos or use strange company names (e.g., “Windows Tech Support” instead of Microsoft).

Ask for Help: If you’re unsure, ask a trusted family member or friend to check the situation before paying or sharing information.