SIM Swap Scams Explained

A SIM swap scam is when a criminal tricks your phone company into transferring your phone number to their device. This lets them access your bank accounts, emails, or apps that use your number for verification. They might pretend to be you and claim your SIM card was lost.

For example, your phone suddenly loses service, and soon you get alerts about unauthorized bank withdrawals. The scammer used your number to reset your passwords. Seniors are targeted because they may not notice changes to their phone service quickly.

Tips to Identify SIM Swap Scams 

Watch for Phone Issues: If your phone loses signal, texts, or calls for no reason, contact your phone company immediately.

Check Account Alerts: Look for unexpected password reset emails or bank alerts, which may mean someone is using your number.

Protect Your Number: Add a PIN or password to your phone account. Ask your carrier how to set this up.

Be Cautious of Personal Info: Don’t share details like your Social Security number or account logins, which scammers use to impersonate you.

Use Two-Factor Authentication: Set up app-based or email-based security codes for accounts, not just text messages.

Ask for Help: If your phone stops working or you suspect a scam, ask a family member or your phone company to check your account.